Brackenhurst is a place where the care and comfort of our guests is the highest priority. We strive to provide a warm personal service and quality facilities in an affordable, relaxing and inspiring atmosphere. Our desired guest experience is to engage the senses, encourage spiritual reflection and growth, enhance creativity, and bring people together in a productive environment.
Brackenhurst is where diverse organizations meet, dream, evaluate, strategize and set goals on their road to success. Brackenhurst is a unique home-away-from-home and serves as a base for NGO’s, short-term Christian teams and others involved in the betterment of the world. We are honored to play a role in the missions and development work in Kenya.
Brackenhurst employees are the most important part of our organization and we are committed to their well-being. We steadfastly adhere to the highest ethical standards in business and practice social responsibility and good citizenship in our community.
We are passionately involved in protecting and restoring the environment and we endeavor to operate in an increasingly sustainable manner.
”Serve as Christ served. Love as Christ loves.”
Hospitality - We are genuinely positive, warm and friendly in our interactions with guests and with each other.
Service - We actively and thoughtfully anticipate, meet and comply with guest needs.
Fairness - We treat all guests and each other with respect, dignity and an appreciation for diversity.
Family Oriented – We encourage and nurture a family-friendly climate.
Communication - We openly and honestly communicate in a timely manner.
Health – We encourage healthy lifestyles and offer walking trails, sports facilities, healthy menu options, juices and herbal teas. We are a smoke-free and alcohol-free facility.
Quality - We are proactive and each employee must continuously identify, report, and remedy defects throughout the Conference Centre.
Teamwork – We encourage each employee to create a work environment of teamwork, enthusiasm and seamless, lateral service for our guests and each other.
Empowerment - We nurture an environment where employees are free to initiate ideas, create solutions, make improvements, share experiences and solve problems.
Aesthetics - We are committed to uncompromising levels of cleanliness, well-kept grounds, and beauty in the overall campus.
Security - We are passionate about security and safety. Ensuring everyone’s personal safety and protecting the assets of guests and of Brackenhurst is the responsibility of every employee.
Conservation - We are mindful and respectful of the environment. Each employee is responsible for conserving energy, water, and other resources. We ensure guests have opportunities to converse resources.
Social Responsibility – We acknowledge our influence and presence in the local community and look for opportunities to engage with and benefit our neighbors.